1. Introduction
We strive to ensure the satisfaction of our customers. If for any reason you are not satisfied with your purchase, our Return and Refund Policy provides guidelines for returns and refunds. Please read the policy carefully before initiating a return.
2. Return Eligibility
2.1 Time Frame: You may return items within 14 days from the date of receipt.
2.2 Conditions: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
2.3 Non-returnable Items: Custom or personalized items cannot be returned unless they arrive damaged or defective.
3. Return Process
3.1 Return Authorization: To initiate a return, contact our customer service at infovintageshirt@gmail.com with your order number and the reason for the return. Our team will provide you with a return authorization and instructions.
3.2 Shipping the Return: Securely package the items and include a copy of the original invoice. Ship the items to the address provided in the return authorization. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
3.3 Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
4. Refunds
4.1 Inspection: Once we receive your return, we will inspect the items to ensure they meet the return eligibility criteria.
4.2 Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned items.
4.3 Refund Method: Refunds will be issued to the original payment method used for the purchase.
4.4 Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at infovintageshirt@gmail.com with your order number and a description of the issue. We may request photos of the defective or damaged item. Upon verification, we will provide instructions for returning the item and will cover return shipping costs. A replacement or refund will be issued once we confirm the defect or damage.
7. Contact Information
For questions or assistance with returns and refunds, please contact our customer service team:
Email: infovintageshirt@gmail.com